Troubleshooting: I've bought a subscription, why don't I see an option to add my Organisation to this subscription?
There are several reasons for why the system doesn't give you an option to select your subscription when trying to add an Organisation to it:
- The subscription you bought is not for the correct product (you have a Xero-connected Organisation but purchased a subscription for QuickBooks Online)
In this case, you need to contact sales with a request to change the product for your subscription.
- The subscription you bought is not for the right plan (you have stand-alone workflows in your Organisation but didn't purchase a Premium plan subscription)
In this case, you need to upgrade your subscription and will be charged a pro-rata upgrade fee.
How can I transfer my subscription?
Account Owners can initiate a subscription transfer to any user (irrespective of that user holding an account or not). A subscription transfer also transfers all Organisations under that subscription. This feature is available in beta. Please contact ...
Why do I see a "Trial expired" message?
The "Trial expires" / "Trial expired" message appears to those who created a trial Organisation in ApprovalMax and set up approval workflows for this Organisation, or were added as an Administrator for a trial Organisation created in someone else's ...
How can I start a paid subscription?
If you are using a free ApprovalMax trial and want to continue working with your ApprovalMax Organisation, you need to start a paid subscription. This is how you start a paid subscription: To start a paid subscription, please click on "MANAGE" in the ...
How can I onboard a new Organisation?
First, create a new Organisation: Navigate to the main menu in the upper left-hand corner and click on "+ Add an Organisation" in Organisation selection section: Or, alternatively, if you have an account, click on your Avatar icon in the top ...
How is ApprovalMax licensed?
ApprovalMax is licensed per Organisation for any number of users, requests, and workflows. If you want to use ApprovalMax in connection with your accounting software, please note that each ApprovalMax Organisation corresponds to one particular ...