Why are Bills not getting pulled from Xero to ApprovalMax?

Why are Bills not getting pulled from Xero to ApprovalMax?

If you have created a Bill in Xero and it doesn't show in ApprovalMax after 30 minutes, please follow these steps:

  1. Check if the respective workflow is active.


  1. Check that all Bills in Xero have actually been submitted for approval.

  2. Click on the update    button in the top right-hand corner (to sync documents between Xero and ApprovalMax).

  3. Check "All requests".

If you still don't see your requests in ApprovalMax but there is an error message like this:



then, the daily quota of calls that Xero allows your Organisation to make in Xero is used up. Should your Bills not appear in ApprovalMax within 24 hours, it most likely means that, due to the Xero API limitations, there are just too many Bills with the "Awaiting approval" status for ApprovalMax to handle.

To solve this issue follow these steps:
  • Switch off your Xero connection in ApprovalMax for 24 hours.
  • If there are more than 200 Bills with the "Awaiting approval" status, move some of them temporarily into "Draft" or approve them straight away in Xero.
  • (after 24 hours) Switch on your Xero connection.
  • Submit all Bills previously moved to "Draft" (if any) for approval.



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