How to upgrade my Organisations to the Advanced/Premium plan

How can I upgrade one or several of my Organisations to the Advanced/Premium plan?

If you trialled our Advanced/Premium plan and decided to keep using it with some of your Organisations, you need to do the following:
  1. Buy a new subscription

    Under Billing & Subscriptions, open the Subscriptions tab and click on ADD A SUBSCRIPTION:


    Select your country and preferred currency, and confirm your choice:


    Now follow the New Subscription     wizard:





  2. Transfer the respective Organisation(s) to the new subscription

    On the Billing & Subscriptions page, under the Organisations tab, click on the three-dot menu next to the Organisation(s) you want to move and select "Move to another subscription":


    Select the target subscription and confirm the transfer:



  3. Request a downgrade for your previous subscription

    On the Billing & Subscriptions page, under the Subscriptions tab, click on the three-dot menu to the right of that previous subscription and request a downgrade:


    NotesPlease note: We do not provide refunds for the fees. Once a subscription licence has been purchased and the service is activated, refunds will not be issued for any reason - including early termination of a subscription, termination of the account, or non-usage of the service during the subscription period.



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