How to downgrade/cancel a subscription

How to downgrade/cancel a subscription

When we talk about downgrading a subscription, we refer to modifying the subscription plan to a lower tier or decreasing the permitted number of Organisations within a specific subscription by the Account Owner.
Additionally, on the same screen, the Account Owner can cancel the subscription or the entire account.

This is how you can downgrade a subscription:

  1. Go to the Subscriptions tab in Billing & Subscriptions:


  2. In the three-dots menu to the right of that subscription, select "Request a downgrade":


  1. If you want to change your plan to a lower one, select "I want to change the plan" and click on NEXT:

    Then, find your reason in the drop-down list and, optionally, add a comment. 
    Confirm your request by clicking on SEND:
  2. If you want to reduce the number of Organisations under your subscription, select the appropriate option and click on NEXT:

    Then, select the Organisation(s) you want to remove as well as the reason for this from the drop-down list and, optionally, add a comment. 
    Confirm your request by clicking on SEND:

This is how you can cancel your subscription:

  1. Select "I want to cancel my subscription" in the Request A Downgrade pop-up and click on NEXT:


Please note: if you cancel your subscription, all Organisations under that subscription will automatically be retired and become available in read-only mode.
  1. Select the reason from the drop-down list and, optionally, add a comment.
    Confirm your request by clicking on SEND:
Please note: the cancellation of subscriptions purchased in the Xero App Store differs and needs to be done on the Xero side. 

This is how you can cancel your account:

  1. Select "I want to cancel my account" in the Request A Downgrade pop-up and click on NEXT:


Please note: if you cancel your account, all Organisations under the cancelled account will be deleted automatically and you will lose all access to their history.

  1. Select the reason from the drop-down list and, optionally, add a comment.
    Confirm your request by clicking on SEND:





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