This is how you can downgrade a subscription:

1. Go to the Subscriptions tab in Billing & Subscriptions:
   
   
   
2. In the three-dots menu to the right of that subscription, select "Request a downgrade":
   
   
   

1. If you want to change your plan to a lower one, select "I want to change the plan" and click on NEXT:
   
   Then, find your reason in the drop-down list and, optionally, add a comment. 
   Confirm your request by clicking on SEND:
   
2. If you want to reduce the number of Organisations under your subscription, select the appropriate option and click on NEXT:
   
   Then, select the Organisation(s) you want to remove, choose the reason from the drop-down list and, optionally, add a comment. 
   Confirm your request by clicking on SEND:
   

This is how you can cancel your subscription:

1. Select "I want to cancel my subscription" in the Request A Downgrade pop-up and click on NEXT:
   
   
   

Please note: if you cancel your subscription, all Organisations under that subscription will automatically be retired and become available in read-only mode.

1. Choose the reason from the drop-down list and, optionally, add a comment.
   Confirm your request by clicking on SEND:
   

Please note: the cancellation of subscriptions purchased in the Xero app store differs and is done on the Xero side. 

Please note: if you cancel your account, all Organisations under the cancelled account will be deleted automatically, and you will lose access to their history.