A notification should be sent if a file is received via email but a corresponding request fails to be created.
Case | Failure Reason |
The target email address doesn’t exist | There's no active ApprovalMax email address among the email recipients
|
ApprovalMax Capture is not available for an Organisation |
|
The workflow was disabled |
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The email address is registered for an unsupported workflow |
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There are no files attached to the email | The email doesn't contain any files |
The file contains a virus | Email attachments were not uploaded to ApprovalMax |
The file size does not meet the accounting system limit |
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File Upload Error | The email doesn't have a valid attachment |
The total email size is over 40 MB | The email is too big, resulting in a bounce message |