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How can I cancel my account?

Updated over 2 weeks ago

Maybe your accounting system was changed or you've created an account without intending to. If this is the case, you can easily cancel your account.
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​This is how you cancel your account

  • Click on your avatar and open Billing & Subscriptions:​

  • Go to the Account Details tab, then click on the Three-dot icon and select "Cancel my account":

  • In the pop-up, click on YES to confirm your account cancellation:

  • If you have any active Organisations, you need to retire or transfer them before cancelling your account; otherwise, you'll see an error message:

  • Once confirmed, your account will be cancelled. You can always create a new account by clicking on CREATE ACCOUNT:

  • Then select your country from the drop-down list and click on Confirm:

Please note: If you cancel your account, all Organisations under the cancelled account will be deleted automatically and you'll lose access to their history, even if you create a new account.


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