Error | Explanation | Troubleshoingot steps |
Account code ‘0000’ has been archived or deleted. Each line item must reference a valid account. |
The Account code you selected has been archived in Xero.
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Either the Requester or an Accountant who has access to Xero needs to restore that Account code in Xero, and resubmit the request for approval.
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Unknown tracking details. A Tracking Category did not match a known active Tracking Category. |
Changes have been made to the Tracking Categories in Xero. Most probably, the request's origin is ApprovalMax. |
1. Manually
sync the Xero-related data |
Account code or ID must be specified. |
No Account code (ID) was specified in the request. |
The Requester
needs to add a valid Account code for each line and resubmit the Bill for
approval. |
The Contact with the specified contact details has been archived. This Contact must be un-archived before creating new Invoices, Credit Notes or Purchase Orders. |
The Supplier used in this request has been archived or merged in Xero. |
You need to
restore the archived or merged Contact in Xero and resubmit the request for
approval. |
You have reached the limit of Invoices you can approve. |
There is a submission limit on your Xero account and you have reached the maximum number of transactions that can be lodged in Xero. This limit is often related to the subscription plan you have with Xero, which may restrict the number of Bills that can be processed. |
Check which Xero
plan is currently being used and consider contacting the Xero support to
request an extension of the Bill limit. |
The Tax amount cannot be greater than the line amount. |
This error usually occurs during rounding when you attempt to publish a transaction from Dext. In case of multi-line items, transactions can be submitted with a rounding line adjustment, if the LineAmount is 0 and the TaxAmount is -0.01. |
Carefully review and edit all lines in the request. It might be necessary to split some into separate lines to eliminate any rounding adjustments that could be causing a problem. |
The document date cannot be earlier than the lock date, currently set as <date>. |
A lock date prevents changes being applied to transactions that took place during a past period. Once a lock date has been set, you cannot add or edit transactions in Xero dated earlier than that lock date. For more details, please refer to Xero lock date.
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Either alter
the request's date or change the lock date in Xero. |
Discounts may not be applied to ACCPAY invoices. |
In addition to
this error, you might be shown the message 'This document has lines associated
with a Project. Please either supply LineItemIDs to maintain this association,
or remove the connection to the Project.' |
The Bill Requester needs to create a new Bill from scratch (not copied from a Xero Purchase Order or copied from another Purchase Order), without any discount. |
Item code '000-0000' is not valid. |
An Item has been deleted in Xero and is no longer available for sales and purchases. |
The Requester needs to edit the request with a new Line Item and resubmit it for approval. |
Item <00:000> has incorrect inventory asset account specified. |
To track your Inventory Items, you should complete the Inventory Asset Account column with the Account code for a relevant Inventory Account. If the Account code provided is not an Inventory one, there will be an error when importing your file into Xero. |
Verify the
Inventory Asset Account code to ensure that your Inventory Items are tracked
correctly. |
"Credits must equal debits. Accrual debits must equal accrual credits". | This error relates to Xero's internal checks. | Please contact the Xero Support for more details. |
This document has lines associated to a Project, please either supply LineItemIDs so that this association can be maintained, or else remove the connection to the Project. |
ApprovalMax returns this error for a Bill containing links to Xero Projects that was edited in ApprovalMax. |
Make sure that Bills containing a link to a Xero Project do not get edited in ApprovalMax. Create a new Bill from scratch with the necessary amendments, sync it to ApprovalMax, and force-approve if necessary. Alternatively, you can submit it for approval without editing it again. |
The TaxType code 'xxx' cannot be used with account code 'xxx'. |
Certain Tax rates can only be used with certain Account types. This varies depending on the rate and country. Sending a Line Item with a Tax rate that can't be used with the Line's Account code will generate this error.
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Make sure that
the Tax rate selected in the Tax drop-down field for the Item (or Line Item) is
compatible with the selected Category. |
Account code “0000” is not a valid code for this document. |
The Show In Expense Claims checkbox for the Category has not been selected in your Chart of Accounts in Xero. |
In your Xero account, go to Accounting > Advanced
> Chart of Accounts. Open the relevant Account code and activate the
"Show in expense claims" checkbox.
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