If you are receiving multiple invoices or charges for your ApprovalMax subscription, it is likely due to the billing structure of the subscription and any associated add-ons. Below, we explain the reasons for these charges and how they are structured.
Overview of ApprovalMax Billing Structure
ApprovalMax subscriptions can consist of two main components:
Main Subscription: This is the core subscription plan for ApprovalMax.
Add-Ons: Additional features or services that can be added to your subscription.
Each component may have a different billing frequency, which can result in multiple invoices or charges.
Annual vs. Monthly Billing
Main Subscription: The core subscription can be on an annual or monthly billing cycle. This means you will receive a monthly or annual invoice and charge for the main subscription.
Add-Ons: Add-ons are billed on a monthly basis. ApprovalMax generates a separate monthly invoice and charges for the add-ons.
These differences in billing frequency are standard and ensure flexibility for customers who may want to adjust their add-ons without affecting their main subscription.
Common Scenarios and FAQs
Why do I receive two monthly invoices?
If you are receiving two monthly invoices, it is likely because:
One invoice is for the core subscription.
The other invoice is for an active add-on.
This is expected if both the main subscription and the add-on are active.
Are these charges duplicates?
No, these charges are not duplicates. They correspond to different parts of your subscription and are billed separately based on their respective billing cycles.