QuickBooks Online error codes: why requests get rejected

Error

Explanation

Troubleshooting steps

Permission denied.

To access this error, sign in again or contact an Administrator.

The user who initially connected ApprovalMax to QuickBooks Online is no longer active in either ApprovalMax or QuickBooks Online, or their user role has been changed.

1. Verify the permission access of the user who connected ApprovalMax to QuickBooks Online. Ensure that this user has the necessary permissions and access rights for both platforms to establish a successful connection.

2. If the user account does not have the appropriate permissions, or if the issue persists, disconnect the existing connection between ApprovalMax and QuickBooks Online. Then start the reconnection process.

3. Reconnect using a primary Administrator user account in both ApprovalMax and QuickBooks Online to establish a new connection.

Select an account for this transaction.

Either no Category (Account) was selected for the request's Line Items (or it was changed), or there's a temporary QuickBooks Online platform issue.

1. Double-check if you made any edits in QuickBooks Online to the Category. If you did, you’ll need to replace the Category in the request.

2. Review and confirm that the appropriate Expense Account is specified for the Product/Service in QuickBooks Online. Maybe it was not specified, or has been updated during the approval process.

Once corrected, click Resend to retry. If issues continue, contact our Support team.

You can’t use an Accounts Payable account on the detail portion of a Bill.

The Category (Account) selected for this request (Bill) might not be eligible or compatible with it.

Review the selected Category and make sure that an appropriate Category (Account) for this QuickBooks Online request (Bill) is added.

One or more charge lines do not have a Tax code associated with it. Please assign a Tax code for those lines.

This issue is most likely to occur with transactions originating from Dext, which adds an extra line for rounding purposes.

The complexity stems from certain Tax rates, specifically in Canada, which can include multiple tax components. However, Dext can only support two tax components.

To mitigate this, ApprovalMax sends Tax rates to Dext with only one tax component – the effective Tax rate. By simplifying tax rates like this, ApprovalMax ensures compatibility with Dext's limitations.

1. Select the appropriate Tax rate manually instead of using the extracted amount.

2. If the extracted amount is accurate but there are multiple tax components involved, enable the Extract Secondary Tax option in the Account Details section. This allows for the extraction of the secondary tax component and ensures the correct calculation of the total tax amount.

We are sorry, QuickBooks Online encountered an error while calculating tax. Try reselecting the Tax rate or re-entering the Product/Service item and save the form again.

The Tax rate might have been changed or deleted in QuickBooks Online during the approval process.

Select the Tax rate again or re-enter the Product/Service item, then click Resend to retry..

If issues continue, contact the QuickBooks Online Support team.

An unexpected failure occurred. Code: 6000

Occasionally, rates and taxes of the same name get mixed up in QuickBooks Online. Verify that your tax is correctly mapped to a tax entity, and not a rate entity.

1. In the QuickBooks Online menu, open Configure QuickBooks Online.
2. Click Taxes.
3. Verify the tax is correctly mapped to the appropriate tax entity.
4. Adjust the mapping if needed, then click Resend to retry.

A business validation error has occurred while processing your request.

There are various solutions depending on the specific details of this error message.

Review the request for discrepancies, such as the Total Amount or missing Tax rates. Once corrected, click Resend to retry. If you can't identify the cause, contact the QuickBooks Online Support team.

You can only use one foreign currency per transaction.

There is a mismatch of currencies between the Vendor, the Organisation and the Payment Account/Category Line Item – a different currency was assigned to each entity.

Review the currencies used for the transaction and align them across the Vendor and the Categories involved.

QueryProcessingError: null

A runtime error during the processing of a query on our server has occurred. An issue with the server itself is likely to prevent a successful execution of the query.

Click Resend to retry. If this doesn't resolve it, contact the Support teams of both ApprovalMax and QuickBooks Online.