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Email to the Supplier/Customer settings

Updated over 2 months ago

This setting is relevant for Xero Purchase Order, Sales Invoice and Quote workflows.

In ApprovalMax, you can set up a default email that will be sent automatically to the Supplier/Сustomer.

This is how you set up email to Supplier/Customer:

  • Find your Organisation in the main menu and go to Approval workflows under Workflows and settings.

  • Open the respective workflow and click on the Gear icon:


  • Within the Email to Supplier/Customer section, navigate to the Email to Supplier/Customer setting:


    In the Email to the Supplier/Customer section, you can:

    • Enabled means: the default Email to the Supplier/Customer block in requests is enabled. However, the checkbox for emailing Approved requests automatically to the Supplier/customer is not activated automatically.

    • Enabled and checked means: the default Email to the Supplier/Customer block is enabled in requests, and the checkbox for emailing approved requests automatically to the Supplier/Customer is activated automatically.

    • Disabled means: the Email to the Supplier/Customer block is hidden in requests.

  • Set up a default CC email address.
    You can add multiple email addresses in the CC section; any of these email addresses can be removed from the request.


  • Set up a default email template.

  • Apply your settings by clicking on SAVE CHANGES in the upper right-hand corner of the Workflow Settings window and update/activate the workflow.

Please note:

The length of both the email subject and body is limited:

Subject: max 998 characters

Body: max 4,000 characters

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