You can get support through our chat experience or by email.
💬 Chat Support in ApprovalMax
You can reach Support directly through the chat bubble available in the bottom right- hand corner of any page:
In the ApprovalMax web app
In the ApprovalMax Help Center
This chat experience includes AI guidance and direct access to our Support team.
Select the chat icon to start a conversation with Max, our AI support assistant. Max can:
Quickly surface help articles and troubleshooting steps
Guide you through product functionality
Escalate to our Support team if further help is required
Ask a Question
You can start a conversation at any time by selecting Ask a question. Our AI assistant can answer product questions and suggest relevant help articles based on your query.
This option is available from:
The Home tab:
The Messages tab:
If the AI assistant cannot resolve your question, you can request to speak to a human support agent.
When escalating, you will be able to choose the category that best matches your request, Product support inquiry or Billing support inquiry:
A Support specialist will join the chat as soon as possible to assist you.
Messages & History
The Messages tab stores your full chat history.
Here you can:
Review previous conversations with Support
Continue an earlier discussion
Access replies from our team
See occasional in-app messages about new features and updates
📧Contact Us by Email
Prefer email? You can still contact us directly:
Type of inquiry | |
Product-related questions & technical support inquiries | |
Billing & subscription inquiries |