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Why are Expense reports not getting pulled from NetSuite to ApprovalMax?

Updated over a month ago

If you created an Expense report in NetSuite and it doesn't show in ApprovalMax after synchronisation, please follow these steps:

  • Make sure the respective workflow has been activated:​

  • Double-check that all Expense reports in NetSuite have actually been submitted for approval (i.e. they have the Pending Approval status in NetSuite).

  • Click on the Synchronisation iconin the top right-hand corner (to sync documents between NetSuite and ApprovalMax):​


  • Check the Expense Reports folder.


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