When we talk about downgrading an add-on, we refer to modifying an add-on package to a lower allowance.
On the same screen, the Account Owner can also cancel a purchased add-on.
Please note: This article applies to the Classic subscription model. If your Organisation is on Tiered Usage-Based Pricing, add-ons are already included in your plan and there's nothing to downgrade or cancel separately.
How to downgrade an add-on
How to downgrade an add-on
This is how you downgrade your add-on package
Go to the Subscriptions tab in Billing & Subscriptions:
From the Three-dot menu to the right of that subscription, select "Request a downgrade":
If you want to reduce your add-on package, select "Reduce add-on package" and click on NEXT:
Find the reason for your decision in the drop-down list and, optionally, add a comment.
Then, confirm your request by clicking on SEND:
How to cancel an add-on
How to cancel an add-on
This is how you cancel your add-on
Select "Cancel add-on" in the Request a Downgrade pop-up and click on NEXT:
Select the add-on you want to cancel and the reason for your decision from the drop-down list and, optionally, add a comment. Confirm your request by clicking on SEND:
