Skip to main content

Troubleshooting: I've bought a subscription but there's no option to add my Organisation to it

Updated over 3 weeks ago

There are two reasons why the system doesn't give you the option to select your subscription when trying to add an Organisation to it:

  1. The subscription you bought is not for the correct product (you have a Xero-connected Organisation but purchased a subscription for QuickBooks Online)
    In this case, you need to contact Sales with a request to change the product for your subscription.

  2. The subscription you bought is not for the right plan (you have stand-alone workflows in your Organisation but didn't purchase a Premium plan subscription)
    In this case, you need to upgrade your subscription and will be charged a pro-rata upgrade fee.


Did this answer your question?