If you trialled our Advanced/Premium plan and decided to keep using it with some of your Organisations, you need to do the following:
Buy a new subscription
Under Billing & Subscriptions, open the Subscriptions tab and click on ADD A SUBSCRIPTION:
Select your country and preferred currency, and confirm your choice:
Now follow the New Subscription wizard:
Transfer the respective Organisation(s) to the new subscription
On the Billing & Subscriptions page, under the Organisations tab, click on the three-dot menu next to the Organisation(s) you want to move and select "Move to another subscription":
Select the target subscription and confirm the transfer:
Request a downgrade for your previous subscription
On the Billing & Subscriptions page, under the Subscriptions tab, click on the three-dot menu to the right of that previous subscription and request a downgrade:
Please note: We do not provide refunds for the fees. Once a subscription licence has been purchased and the service is activated, refunds will not be issued for any reason - including early termination of a subscription, termination of the account, or non-usage of the service during the subscription period.