Invoices are also sent to the billing email address specified by the Account Owner in the billing address section.
Please note: This article applies to our classic subscription model. If your Organisation is on Tiered Usage-Based Pricing, see the TUP version of this article instead.
If you are unable to receive invoices via email, the Account Owner can still access them on the Billing & Subscriptions page, under the Subscriptions tab.
Click on SHOW INVOICES:
Here you can download separate PDF invoices for your core subscription and any add-ons (like ApprovalMax Pay or Capture), or a Billing Breakdown to export a detailed CSV file of your charges:
Please note: If you are not receiving invoices via email, check your spam or junk folder, verify the billing email address in your account settings, and review your email security filters.