Your payment method needs to be updated if there is a problem with the current one or, for example, if your credit card details have changed.
Only account owners are authorised to update payment information in ApprovalMax. If you are not the account owner, please contact them for these changes.
This is how you update your payment method
In the ApprovalMax product interface, click on Billing & Subscriptions under your initials/logo in the top right-hand corner:
Go to the Subscriptions tab:
Click on the UPDATE PAYMENT DETAILS button:
In the Billing Information window, click on Use new billing details:
Select your preferred payment method — either Credit Card or Direct Debit (availability varies by region). Fill in all required fields (company name and tax ID, or mark that you don't have a tax ID). Then click on the NEW PAYMENT METHOD button:
If you choose Credit Card, after clicking on NEW PAYMENT METHOD, a pop-up will appear. Enter your new card details and tick the box to accept the ApprovalMax Terms of Services and EULA. Then click on ADD PAYMENT METHOD:
If you choose Direct Debit, you’ll be redirected to Stripe's direct debit setup page. Here you'll need to fill in all required fields, tick the authorisation box to confirm you are the account holder and then click on Set up Direct Debit:
On the confirmation page, review your details and click on Confirm:
Please note: Changing billing details for the 2CheckOut payment method results in an early renewal of your subscription, with the full monthly or annual amount charged immediately. The subsequent billing cycle will be adjusted to account for this early renewal.
For a quick video overview, check out the below video: