Occasionally, your Organisation might get disconnected from your accounting platform. This can happen for various reasons, for example, if the permissions of the user who originally established the connection have changed.
In most cases, the issue can be resolved by reconnecting to ApprovalMax.
To reconnect:
In the main menu, go to your Organisation and click first on Approval workflows, then on the RECONNECT button:
Alternatively, go to Organisation Settings and Connections and click on the RECONNECT button:
If you've tried this solution and you're still having difficulties reconnecting to your accounting platform, please get in touch with our Customer Support team. We're happy to troubleshoot further.