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Troubleshooting: error when enabling 2FA using the Microsoft Authenticator

Updated over 2 months ago

When setting up a new access to 2FA using the same email address, this error can occur:


Please note: This is a bug on the Microsoft side, as explained in this source.

As a workaround, instead of using the QR code for installation, please follow these steps:

  • Manually copy the code that is displayed on your screen and click on NEXT:


  • You will now see the option: OR, ENTER THE KEY MANUALLY. Click on it to proceed.

  • Insert the code you copied into the Microsoft Authenticator app manually. This will initiate the installation process for MFA (Multi-Factor Authentication).

This should enable the installation and setup of MFA without the error associated with using the QR code.


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