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Setting up approval workflows
Why requests are getting auto-rejected or auto-approved?
Approval requests are getting auto-rejected (or auto-approved) if there are no approvers for them according to the approval workflow settings.
The setting that defines whether request will be auto-rejected (set by default) or auto-approved, is called "Safety catch":
How to avoid auto-rejection or auto-approval:
Try to make sure that all possible cases are covered in the approval matrix, so that always at least one Approver will be selected
: if nobody is selected as an Approver in a particular step according to the workflow rules, then the previously defined Default Approver will be added
Add a fallback step in the very beginning / at the very end with an "Always approves" condition
Updated: 03 Mar 2019 07:27 PM
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What is a Default Approver?
What is the Safety Catch?
How can I apply changes made to the approval workflow for not yet approved requests?
How can I change Approvers for a particular request on the fly?
How can I overwrite a decision (force an approval or rejection)?
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