Support Policy

            When signing up for an ApprovalMax subscription, you automatically get access to our Basic Support service, via email during UK business hours (9am — 5pm).

            Partner status entitles you to Priority Support, which includes phone and online meetings during UK business hours (9am — 5pm) and a first response time of 2 hours during UK business hours (9am — 5pm).

            During the trial period, our Customer Support team is happy to help you via email. Also, you can find the answers to common questions, consult best practices, and learn more about our software in our public Knowledge Base any time.

            Option

            Trial

            Basic support

            Priority support

            Programme entitlement, limitations and costs

            30-day trial

            Subscription period

            Subscription period

            Channels

            Email

            Public Knowledge Base

            Email

            Public Knowledge Base

            Phone, Email

            Public Knowledge Base

            Hours of support

            UK business hours (9am — 5pm) via email

            UK business hours (9am — 5pm) via email

            UK business hours (9am — 5pm) via email and phone

            First response time

            3 UK business days

            1 UK business day

            2 UK business hours

            Updated: 11 Feb 2019 12:53 AM
            Helpful?  
            Help us to make this article better
            0 1