Why are requests getting auto-rejected or auto-approved?

Why are requests getting auto-rejected or auto-approved?

Approval requests are getting auto-rejected (or auto-approved) if there are no Approvers for them according to the approval workflow settings.

The setting that defines whether a request will be auto-rejected (set by default) or auto-approved, is called Safety Catch:



How to avoid auto-rejection or auto-approval:
  • Try to make sure that all possible cases are covered in the approval matrix, so that always at least one Approver will be selected.
  • Use a Default Approver: if nobody is selected as an Approver in a particular step according to the workflow rules, then the previously defined Default Approver will be added.
  • Add a fallback step in the very beginning / at the very end with an Always Approves condition.


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