Why requests are getting auto-rejected or auto-approved?

Why requests are getting auto-rejected or auto-approved?

Approval requests are getting auto-rejected (or auto-approved) if there are no approvers for them according to the approval workflow settings.

The setting that defines whether request will be auto-rejected (set by default) or auto-approved, is called "Safety catch":




How to avoid auto-rejection or auto-approval:
  • Try to make sure that all possible cases are covered in the approval matrix, so that always at least one Approver will be selected
  • Use a Default Approver: if nobody is selected as an Approver in a particular step according to the workflow rules, then the previously defined Default Approver will be added
  • Add a fallback step in the very beginning / at the very end with an "Always approves" condition

    • Related Articles

    • Why requests are getting auto-rejected or auto-approved?

      Approval requests are getting auto-rejected (or auto-approved) if there are no approvers for them according to the approval workflow settings. The setting that defines whether request will be auto-rejected (set by default) or auto-approved, is called ...
    • Why requests are getting auto-rejected or auto-approved? (stand-alone)

      Approval requests are getting auto-rejected (or auto-approved) if there are no approvers for them according to the approval workflow settings. The setting that defines whether request will be auto-rejected (set by default) or auto-approved, is called ...
    • What is a Default Approver?

      When a new tracking category, inventory item, or account code is added in Xero, chances are that this is not reflected in the approval matrix. To avoid an automatic approval of such not yet allocated requests, a “Default Approver” can be specified ...
    • What is the Safety Catch?

      The Administrator of an Organisation can specify how the system will handle requests for which there is no Approver added according to the approval workflow setup. Such requests can be automatically approved or rejected. Go to Organisation > Approval ...
    • Why are rejected requests still showing in "Open requests"?

      All requests created in ApprovalMax are visible under "Open requests". This way, Requesters can easily find and edit a rejected document, and then resubmit it.