Why my Google Authenticator code for 2FA doesn't work?

Why my Google Authenticator code for 2FA doesn't work?

Google Authenticator code may not work because the time isn’t correctly synced on your Google Authenticator app.

To set the correct time:
  1. On your Android device, go to the main menu of the Google Authenticator app.
  2. Tap More More and then Settings and then Time correction for codes and then Sync now.
On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.

    • Related Articles

    • Single Sign On (SSO): how to use your Google account for logging in to ApprovalMax

      Are you tired of tracking new logins and passwords? You can use your Google account as a Single-Sign-On with ApprovalMax. This way you only need to remember your Google credentials. When you log in to ApprovalMax under https://app.approvalmax.com/ ...
    • How to generate backup codes for 2FA?

      As a backup method for Two-Factor Authentication (2FA), ApprovalMax provides the ability to generate backup codes. These backup codes serve as a reliable and secure method to access your account in case you cannot use the primary 2FA method, such as ...
    • How to exchange an authorisation code for an access token

      Once you have obtained the authorisation code from the user, you can proceed to exchange it for an access token. When making this exchange, it is recommended to request the "offline_access" scope, which allows you to receive a refresh token in ...
    • Why does the item code not show in the Purchase Order PDF?

      If you use ApprovalMax for Purchase Order creation, approval, and dispatch to the supplier, you'll probably want to see the item code in the corresponding PDF file. However, there is no Item Code field in the default PDF template. To add it, open the ...
    • Troubleshooting: Error during enabling 2FA using the Microsoft Authenticator app

      When you encounter an issue while setting up a new access to 2FA using the same email address, the error can occur: Please note that this is a bug on Microsoft's end, as explained in this source. To overcome this issue, a workaround is available. ...