Why is the accountant not getting notified? (NetSuite)

Why is the accountant not getting notified? (NetSuite)

All Bills pulled to ApprovalMax from NetSuite are created on behalf of a user called NetSuite Requester. This user is notified about all key events: approvals, rejections, comments.

A common reason for the NetSuite Requester to not get any notifications is that the profile setup for them was not completed because they didn't accept an invitation. ApprovalMax only notifies users who were invited to the system and accepted the invitation.

Please follow these simple steps to fix the problem:
  • Log out of ApprovalMax (assuming that you are logged in under your email address).
  • Go to the ApprovalMax reset password page: https://app.approvalmax.com/#resetPassword
  • Enter the NetSuite Requester's email address (e.g., bills@mycompany.com) and click on Reset.
  • Go to the inbox (bills@mycompany.com in our case), click on the link and complete the profile setup.
  • After that, email notifications will be sent to bills@mycompany.com. You can activate the notification checkboxes in the NetSuite Requester's My Profile.

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