Why can I not offboard a user? (Xero)
If, while setting replacements during offboarding, you see below message:
you'll need to check your approval workflows (including inactive ones) and select at least one Approver/Requester per step.
The reason for this error is that for Organisations created in or before 2020 it was possible to save workflows even without any Approver/Requester selected for the steps. Currently, when you try to replace a user in such workflows, the system does not allow to save this change and returns an error.
After setting at least one Approver/Requester per step in your approval workflows (also in inactive ones), you'll be able to offboard users and select replacements from such workflows.
you'll need to check your approval workflows (including inactive ones) and select at least one Approver/Requester per step.
The reason for this error is that for Organisations created in or before 2020 it was possible to save workflows even without any Approver/Requester selected for the steps. Currently, when you try to replace a user in such workflows, the system does not allow to save this change and returns an error.
After setting at least one Approver/Requester per step in your approval workflows (also in inactive ones), you'll be able to offboard users and select replacements from such workflows.
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