Why can't I approve from the email notification?
There are several possible reasons why the approval from your email notification does not work:
- If you click on the Approve button and see a window with the message "Updated", it means that the request was updated after the
notification had been sent. If this is the case, please close the notification window,
refresh the browser window, check the updated request, and then make a
- If there is an error message saying the
document cannot be found, it means that either the document was
deleted or you've been removed from the list of Approvers.
- If you are not able to click on the buttons, there could be a problem with your email client. It is a typical issue in MS Outlook that the "Reject" or "Approve"
buttons do not work. The solution to this problem is described in the
Microsoft support article Hyperlinks are not working in Outlook .
How can I switch off email notifications?
ApprovalMax sends out two types of email notifications (instantly and daily): New requests (instantly) Comments (instantly) Other notifications (Auto-approvals/Auto-rejections, Forced decisions, change of Approvers, etc.) (instantly) Summary of ...
What is a Default Approver?
When a new tracking category, inventory item, or account code is added in Xero, chances are that this is not reflected in the approval matrix. To avoid an automatic approval of such not yet allocated requests, a “Default Approver” can be specified ...
Is it possible to change the email address of a user?
There is no direct way to change the email address of a user who was invited to ApprovalMax as the email address is tied to the user identity. However, the Administrator can use one of the following workarounds: Solution 1: · The ...
How to set up a default Email to the Supplier
ApprovalMax supports setting up a default Email to the Supplier for Xero-connected Organisations. This feature is available under the Beta key. Please contact Customer Support team if you’d be interested to give it a try. This is how it works: In ...
How to set up a default Email to the Vendor
ApprovalMax supports setting up a default Email to the Vendor for Organisations connected to QuickBooks Online. This feature is available under the Beta key. Please contact Customer Support team if you’d be interested to give it a try. This is how ...