Why can't I approve from the email notification?
There are several possible reasons why the approval from your email notification does not work:
- If you click on the Approve button and see a window with the message "Updated", it means that the request was updated after the
notification had been sent. If this is the case, please close the notification window,
refresh the browser window, check the updated request, and then make a
- If there is an error message saying the
document cannot be found, it means that either the document was
deleted or you've been removed from the list of Approvers.
- If you are not able to click on the buttons, there could be a problem with your email client. It is a typical issue in MS Outlook that the "Reject" or "Approve"
buttons do not work. The solution to this problem is described in the
Microsoft support article Hyperlinks are not working in Outlook .
Video: How to approve from the email notification
ApprovalMax product walk-through: how to approve from the email notification https://youtu.be/8uQzr247AUs
How can I switch off email notifications?
ApprovalMax sends out two types of email notifications (instantly and daily): New requests (instantly) Comments (instantly) Other notifications (Auto-approvals/Auto-rejections, Forced decisions, change of Approvers, etc.) (instantly) Summary of ...
How to set up notifications about Bill approvals
It is possible to configure ApprovalMax in a way that notifications about the most important events regarding Bills are sent to a particular email address. Pulling Bills from Xero: Unfortunately, it is not possible to configure ApprovalMax so that it ...
Is it possible to change the email address of a user?
There is no direct way to change the email address of a user who was invited to ApprovalMax as the email address is tied to the user identity. However, the Administrator can use one of the following workarounds: Solution 1: · The Administrator ...
What is a Default Approver? (Xero)
When a new tracking option, inventory item, contact or account code, etc. is added in Xero, chances are that this is not reflected in the approval matrix. To avoid an automatic approval of such not yet allocated requests, a “Default Approver” can be ...