Why are Vendor Return Authorization requests not getting pulled from NetSuite to ApprovalMax?

Why are Vendor Return Authorization requests not getting pulled from NetSuite to ApprovalMax?

If you have created a Vendor Return Authorization request in NetSuite and it doesn't show in ApprovalMax after synchronisation, please follow these steps:

  1. Make sure that the respective workflow has been activated:

  1. Double-check that all Vendor Return Authorization requests in NetSuite have actually been submitted for approval (i.e., they have the Pending Approval status in NetSuite).
  2. Click on the synchronisation button    in the top right-hand corner (to sync documents between NetSuite and ApprovalMax):



  3. Check the Vendor Return Authorization folder.

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