Why are Vendor Return Authorisation requests not getting pulled from NetSuite to ApprovalMax?
If you created a Vendor Return Authorisation request in NetSuite and it doesn't show in ApprovalMax after synchronisation, please follow these steps:
- Make sure that the respective workflow has been activated:
- Double-check that all Vendor Return Authorisation requests in NetSuite have actually been submitted for approval (i.e. they have the Pending Approval status in NetSuite).
- Click on the Synchronisation icon
in the top right-hand corner (to sync documents between NetSuite and ApprovalMax):
- Check the Vendor Return Authorisation folder.
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