Why are Sales Orders not getting pulled from NetSuite to ApprovalMax?

Why are Sales Orders not getting pulled from NetSuite to ApprovalMax?

If you have created a Sales Order in NetSuite and it doesn't show in ApprovalMax after synchronisation, please follow these steps:

  1. Make sure that the respective workflow has been activated:

  1. Double-check that all Sales Orders in NetSuite have actually been submitted for approval (i.e., they have the Pending Approval status in NetSuite).
  2. Click on the synchronisation button    in the top right-hand corner (to sync documents between NetSuite and ApprovalMax):

  3. Check the Sales Orders folder.

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