Who gets notified if an Airwallex Batch Payment fails/is paid?

Both the Payer and Requester of Batch Payments get notified if a payment is Failed/Cancelled/Rejected, or was processed successfully (fully or partially).

The Payer gets notified when a Batch Payment is fully Approved and is Awaiting Payment.

Please note: very rarely, payments are made but some time later the Failed status is returned; for example, if there's a typo in the beneficiary account number.

In this case, both the Payer and Requester will first be notified about the successful payment and later receive a notification that this particular payment has Failed. After 3 days, Failed payments are Cancelled and a notification is sent to the Requester and Payer. 

• Related Articles

• How to create an Airwallex Batch Payment

  All Requesters you add to the Payment Creation step in the Airwallex Batch Payment Creation and Approval workflow get access to Airwallex Batch Payment creation in ApprovalMax by clicking on : In your Organisation, select Airwallex Batch Payment and ...

• Xero Batch Payments: partial payment

  ApprovalMax supports partial payments for Xero Batch Payment requests. Here is how it works: Click on the button in the right-hand corner. In your Organisation, select Batch Payment and click on CREATE A REQUEST: You can now add Bills to a Batch ...

• How to create a Batch Payment

  How to enable Batch Payment creation: To enable the creation of Batch Payment requests in ApprovalMax, the Batch Payment workflow needs to be set up and activated In the Payment Creation section, you can specify all users who will be able to create ...

• What does an Airwallex Batch Payment approval process look like?

  Airwallex Batch Payments are created by the respective Requesters in ApprovalMax: only Approved and Not Paid/Not Fully Paid Bills can be added to a Batch, up to 200 Bills in different currencies all together. The Airwallex Batch Payment status then ...

• How can I specify instructions for Airwallex Batch Payment Requesters?

  An Organisation's Administrator can provide a message that will be shown to Requesters during Airwallex Batch Payment creation. This is how instructions for Airwallex Batch Payment Requesters can be set up: Select your Organisation in the main menu ...