Notification | Account Owner | Billing Contact
| What triggers the notification? |
Trial expired | ![](https://support.approvalmax.com/galleryDocuments/edbsn8501e30bb9192b6a5e272c8d93050b6b32ef3656c0c6259ffe469b03b2d63f1ae0e19cf733a0c73ea234affcd54c033e?inline=true)
| | A trial Organisation has expired |
Organisation plan was changed to a free Partner Edition | ![](https://support.approvalmax.com/galleryDocuments/edbsn538e24d6b6a8d1589cfcd5b94bfc2f84000debb4501615663c456c536658c183d1d95f62511503909e9b041e2d893525?inline=true)
| | An Organisation on a Partner Account is marked as a free Partner Edition |
Partner application |
Partner application submitted | ![](https://support.approvalmax.com/galleryDocuments/edbsn8fb48f75c80711254261f3a7bb203bce036048a79ba657409b8a7db0c808b4890d81d0c20e327cbf7c6cf8700a68615e?inline=true)
| | A prospective Partner submitted an application for partnership |
Partner application approved | ![](https://support.approvalmax.com/galleryDocuments/edbsn8501e30bb9192b6a5e272c8d93050b6b8b38dc18ed9beff55fadb893650f4111bb0f027114a817bf872bed6d83164dc4?inline=true)
| | A prospective Partner's application has been verified by ApprovalMax staff and is now awaiting agreement signing |
Partner application rejected | ![](https://support.approvalmax.com/galleryDocuments/edbsnfcdc91b60742e56da05e980843e3063942684087b3b48d36db96a528602e58f903a4624eaae194c43d7f4d5c7d642395?inline=true)
| | A prospective Partner's application has been rejected by ApprovalMax staff |
Partner agreement approved | ![](https://support.approvalmax.com/galleryDocuments/edbsn8fb48f75c80711254261f3a7bb203bce3fb381337d6f894a5be7873a4b3eb6d7d2ee8b3c0cf24a2780a6b25335c491e4?inline=true)
| | A prospective Partner agreement has been verified by ApprovalMax staff and the applicant has become a Partner |
Partner agreement rejected | ![](https://support.approvalmax.com/galleryDocuments/edbsn064ab561aa8381245d3d6d8eae434aeaf8c4f67a94f699b5559336f8adb038be041449246ecd12f81802bd5f4b45dcf2?inline=true)
| | A prospective Partner agreement has been rejected by ApprovalMax staff |
Partner application approved - reminder #1 | ![](https://support.approvalmax.com/galleryDocuments/edbsn8fb48f75c80711254261f3a7bb203bcefb7ccc937229b62facc59059bb5c92ba4684524bfbf5b1b0e9a075620002e005?inline=true)
| | A prospective Partner has not submitted the signed agreement in the last 2 days |
Partner application approved - reminder #2 | ![](https://support.approvalmax.com/galleryDocuments/edbsn8fb48f75c80711254261f3a7bb203bce5c1fb0b52e36ee048efc93fdd886b5b7f5e3ba49c6aa39e03c869e6100cf7b7e?inline=true)
| | A prospective Partner has not submitted the signed agreement in the last 5 days |
Partner application approved - reminder #3 | ![](https://support.approvalmax.com/galleryDocuments/edbsn5079ceae0b7e949d9079c90dd1d4729128e25665bb396b82a0b157e3e80b34b68c68f76a86a487ce769eb8b90d4dcc28?inline=true)
| | A prospective Partner has not submitted the signed agreement in the last 11 days |
Subscriptions |
Subscription in grace - reminder #1 | ![](https://support.approvalmax.com/galleryDocuments/edbsna2d7b1d0d5bb1784aa6e1e8eb9f592441ab157680b4581ea87ae5c4c2647bdfcacdc08092d9d128820527adf386ffd49?inline=true)
| ![](https://support.approvalmax.com/galleryDocuments/edbsnabccff1eda859bac1b062ef358f2b24da243e25d4d71dfff249376309d1269ad3236cab24f1eb0e051e0fee3ca02f188?inline=true)
| A subscription has been in grace period for 5 days and there was no action by the customer |
Subscription in grace - reminder #2 | ![](https://support.approvalmax.com/galleryDocuments/edbsn325e67290f39359bd93ed8503ca504ca39088c2cb628ab0d0f7510f0f328fe14388507d62cf3c3a4c5a7acf21c7bebea?inline=true)
| ![](https://support.approvalmax.com/galleryDocuments/edbsn8fb48f75c80711254261f3a7bb203bce16c321f7cf187e7f777e30ae653593692d3649690e03e997f2df3fa762e556e2?inline=true)
| A subscription has been in grace period for 10 days and there was no action by the customer |
Preliminary subscription report | ![](https://support.approvalmax.com/galleryDocuments/edbsn6cbdea53cd7c97a086893e10c0d97efe20d89a244d15481fbc551d4e4ef25fe5662589226275d9afdfc6e66bab63f110?inline=true)
| ![](https://support.approvalmax.com/galleryDocuments/edbsn8fb48f75c80711254261f3a7bb203bce81ea899ff77496757bb711d5b140fa17de190cba11fc9fe423465ad412c28ce1?inline=true)
| Sent 7 days before the subscription renewal date |
Subscription expired | ![](https://support.approvalmax.com/galleryDocuments/edbsna2d7b1d0d5bb1784aa6e1e8eb9f5924411dcebd5749b00df679431153ceb5e1efd9aa7bad43383ae4253512338a5f890?inline=true)
| | The subscription has expired (the grace period is over) |
Subscription cancelled | ![](https://support.approvalmax.com/galleryDocuments/edbsn325e67290f39359bd93ed8503ca504cad83fc321be2678ecb75731850d054a204524ec77623adfd0d398e248fdbb32e1?inline=true)
| | The subscription has been cancelled |
Subscription pending cancellation | ![](https://support.approvalmax.com/galleryDocuments/edbsn9da3a157f31e7630ed3f79bf3aa21a4f9fe75161f512c4eb09cf617000f145b7902496ce90a6a08e9609d03ef96a5eef?inline=true)
| | The subscription has been cancelled but the cancellation will take effect in 14 days, not immediately
|
Order paid | ![](https://support.approvalmax.com/galleryDocuments/edbsn9da3a157f31e7630ed3f79bf3aa21a4f95df96a1ed9d4f574a3fb3832ae1ae70831e636a47a485b76fd658759dfb4d3c?inline=true)
| ![](https://support.approvalmax.com/galleryDocuments/edbsn0ae5e9dadf762f64117a9925392bd8b3cbe0ca0bfdaf4b1b818f567ebd10f966550e14a78d8847cd91aeee8f9405bc62?inline=true)
| The subscription order has been processed (new purchase, renewal, upgrade) |
Not-for-profit nomination |
Organisation NFP-nomination | ![](https://support.approvalmax.com/galleryDocuments/edbsn325e67290f39359bd93ed8503ca504ca8fd4618669c8525fd6d1a2becd29f30b1a742b1417d2383a1ce6e2f58126eaf3?inline=true)
| | An Organisation was nominated as an NFP by its Account Manager/Owner |
Organisation NFP-nomination approved | ![](https://support.approvalmax.com/galleryDocuments/edbsn6cbdea53cd7c97a086893e10c0d97efe8f163c938aba4059c07db1303ea5b082c12fdd432baee94425e7082bd94aedc5?inline=true)
| | The NFP-nomination of this Organisation has been approved by ApprovalMax Sales |
Organisation NFP-nomination rejected | ![](https://support.approvalmax.com/galleryDocuments/edbsn4ee50278850cc036b4a5163936a48e2b8a4be480e53cecb4af4a4aaa022ea27fff83824bd8bbf32f9d225bf250a25b96?inline=true)
| | The NFP-nomination of this Organisation has been rejected by ApprovalMax Sales |
Organisation transfers |
Organisation transfer initiated | ![](https://support.approvalmax.com/galleryDocuments/edbsn06d90a7b51e590d32a9ca07801678c0e6db130f3e1c1518b80cee4ee88f25f10561d6a9259f783607136073e895c709f?inline=true)
| | The Account Owner has initiated a transfer of Organisations |
Transfer completed | ![](https://support.approvalmax.com/galleryDocuments/edbsnabccff1eda859bac1b062ef358f2b24dc320aef5e1bb4ccf3c4f937a667a3e542f502e2bf52d392d3d2b1889db275550?inline=true)
| | The target Account Owner has completed the transfer |
Transfer cancelled by the Owner | ![](https://support.approvalmax.com/galleryDocuments/edbsn5079ceae0b7e949d9079c90dd1d47291b6e862c0e5907bffec2f630890a1cd3e5fba552275dc79f2aed5814331fcc3bd?inline=true)
| | The source Account Owner has cancelled the transfer |
Transfer cancelled by the Target | ![](https://support.approvalmax.com/galleryDocuments/edbsn6cbdea53cd7c97a086893e10c0d97efe11e2f1324211db5c0ca12cc0e48f35109102b0fbdf3119defaa7f149c1949d2c?inline=true)
| | The target Account Owner has cancelled the transfer |
Organisation transfer requested by target | ![](https://support.approvalmax.com/galleryDocuments/edbsn4ee50278850cc036b4a5163936a48e2b4de9fb10ea27934c33800bc92a7feb53296f8e1928093caf32d8f8e28488faf8?inline=true)
| | The target Account Owner (Organisation Administrator) has requested an Organisation transfer |