What if the Airwallex Batch Payment has been paid and reconciled in Xero, and afterwards the Failed status is returned?

What if the Airwallex Batch Payment has been paid and reconciled in Xero, and afterwards the Failed status is returned?

Very rarely, for instance, if there is a typo in the beneficiary account, it may happen that Airwallex sends a payment and returns the Paid status. Still, sometime later, the beneficiary bank returns the payment to Airwallex, which causes Airwallex to apply the Failed status to that particular document in ApprovalMax.
If the reconciliation has already been done, we would recommend a manual workaround in Xero for such cases:
  1. Create a Credit Note for a Contact in Xero for the returned amount and approve it.
  2. Create a Refund in Xero for this Credit Note.
  3. Reconcile the Refund with the bank statement from Airwallex*.
    *Airwallex should be connected to Xero to enable pushing bank feeds to Xero, which is required for reconciliation.
As soon as the Failed status is returned from Airwallex, the amount of that Bill becomes available for further processing and can be used in a new Airwallex Batch Payment. 

Please note: after three days with the Failed status, Batch Payments automatically turn Cancelled.


    • Related Articles

    • Airwallex status model

      *The Payment status is calculated as a combination of Line Item statuses. Status of Batch Payments in ApprovalMax Comment Draft The creation of an Airwallex Batch Payment has been started; it has not yet been submitted for approval. On Approval The ...
    • How to create an Airwallex Batch Payment

      All Requesters you add to the Payment Creation step in the Airwallex Batch Payment Creation and Approval workflow get access to Airwallex Batch Payment creation in ApprovalMax by clicking on : In your Organisation, select Airwallex Batch Payment and ...
    • What does an Airwallex Batch Payment approval process look like?

      Airwallex Batch Payments are created by the respective Requesters in ApprovalMax: only Approved and Not Paid/Not Fully Paid Bills can be added to a Batch, up to 200 Bills in different currencies all together. The Airwallex Batch Payment status then ...
    • Xero Batch Payments: partial payment

      ApprovalMax supports partial payments for Xero Batch Payment requests. Here is how it works: Click on the button in the right-hand corner. In your Organisation, select Batch Payment and click on CREATE A REQUEST: You can now add Bills to a Batch ...
    • Who gets notified if an Airwallex Batch Payment fails/is paid?

      Both the Payer and Requester of Batch Payments get notified if a payment is Failed/Cancelled/Rejected, or was processed successfully (fully or partially). The Payer gets notified when a Batch Payment is fully Approved and is Awaiting Payment. Please ...