Troubleshooting the connection between Dext and ApprovalMax (Xero)

Troubleshooting the connection between Dext and ApprovalMax (Xero)

In case you experience the connection between Dext and ApprovalMax not working as expected, the information in this article can be helpful for you.

You don't receive documents from Dext

  1. In ApprovalMax your trial organisation has expired
  2. In ApprovalMax the subscription for your organisation is inactive
  3. In ApprovalMax the "Bill Review and Approval workflow" is disabled or not configured at all
  4. In ApprovalMax Requester is not set up in "Pulling from Xero" section of Bill Creation, Review and Approval workflow
  5. In ApprovalMax Requester is not set up in "Receive from Dext Prepare" step
  6. In ApprovalMax the Dext service has been disconnected
  7. In Dext the integration with ApprovalMax has been disabled
  8. In Dext the integration is established with Xero Organisation, not with ApprovalMax for Xero