Support Policy

Support Policy

Within the trial or subscription period feel free to contact us and our Customer Support team will be happy to help you. 

When signing up for an ApprovalMax subscription, you automatically get access to our Standard Support service. 

Approved Partner status or Premium subscription entitles you to Premium Support, which includes wider support options indicated in the table below.

Also, you can find the answers to common questions, consult best practices, and learn more about our software in our public Knowledge Base any time.

Option

Trial

Standard support

Premium support*

Programme entitlement, limitations and costs

30-day trial

Subscription period

Subscription period

Eligible roles
All roles
All roles
Only Account owner and Admin roles
Channels

"Contact Support" button in the product

Webform in the Knowledge Base

"Contact Support" button in the product

Webform in the Knowledge Base

"Contact Support" button in the product

Webform in the Knowledge Base

Phone, online meetings
Hours of support

24 hours

5 business days a week

24 hours

5 business days a week

24 hours

5 business days a week
First response time

8 hours

8 hours

2 hours


*Premium Service Level can be guaranteed only if the ticket is submitted via the "Contact support" button in the product.
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