Do feel free to contact us during your trial or subscription period
and our Customer Support team will be happy to help you.
When signing up for an ApprovalMax Trial, you’ll get placed on the Other Support service plan. Once you purchase a Standard/Advanced plan, you’ll automatically have access to our Basic Support service.
The approved Partner status or buying a Premium plan entitles
you to Priority Support, which includes wider support options indicated in the table below.
Also, you can find the answers to common questions, consult best
practices, and learn more about our software any time in our public Knowledge
Base any time.
Option
| Other*
| Basic support
| Priority support**
|
Programme entitlement, limitations and costs
|
| Subscription period
| Subscription period
|
Eligible roles
| Any user | Only Account owner and Admin roles | Only Account owner and Admin roles
|
Channels
|
Email
Webform in the Knowledge Base
Chat***
No phone line
| "Contact Support" button in the product
General emergency phone line [to raise the priority of your submitted request] | "Contact Support" button in the product
Dedicated emergency phone line [to raise the priority of your submitted request]
Scheduled Zoom calls upon request****
|
|
Hours of support
| 24 hours
5 business days a week
| 24 hours
5 business days a week
| 24 hours
5 business days a week
|
First response time
| Not established
| 6 hours
| 2 hours
|
* Any emails not sent via the Contact Support form, including requests from trial customers, will receive Other Support services.
** Priority Service level can be guaranteed only if the ticket is submitted via the "Contact support" button in the product. Requests not submitted via the form will be processed by our Basic Support service.
*** Our chat is available to trial customers only, and not considered a priority channel.
**** The option to schedule a Zoom call depends on the team member's availability.
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