Support of a 24-hour token expiration
A 24-hour token expiration refers to a security mechanism where authentication tokens, which are generated after successful login or authentication, have a limited lifespan of 24 hours. Once this period elapses, the token becomes invalid and cannot be used for any further authentication attempts.
The purpose of implementing a 24-hour token expiration is to ensure periodic reauthentication and enhance system security. By setting a time-based expiration for tokens, the system enforces users to reauthenticate within a reasonable timeframe. This helps mitigate the risks associated with prolonged sessions and unauthorized access to sensitive information or functionalities.
Please note: A 24-hour token expiration is applied only in web version of the application, for mobile version ApprovalMax supports setting up a pin/ biometric,
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How to contact support
Organisation Administrators, Account Owners, and Practice Staff Managers (Partner accounts) have access to technical support to address any questions or issues they may encounter. Please use the “Contact Support” button directly in the product: Or ...
Does ApprovalMax support SAML?
Currently, ApprovalMax does not support SAML. However, we'll consider this for future enhancements. For questions related to information security, please refer to our Security Portal.
Business continuity
We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted. For questions related to information security, please refer to our Security Portal.
Support Policy
Do feel free to contact us during your trial or subscription period and our Customer Support team will be happy to help you. When signing up for an ApprovalMax Trial, you’ll get placed on the Other Support service plan. Once you purchase a ...