Resolving Connection Issues Between Dext and ApprovalMax
These are possible reasons why the connection between Dext and ApprovalMax is not working as expected and you don't receive any documents from Dext:
- In ApprovalMax, your trial Organisation has expired
- In ApprovalMax, the subscription for your Organisation is inactive
- In ApprovalMax, there's no Requester specified in the Pulling from Xero section of the Bill workflow
- In ApprovalMax, there's no Requester specified in the Receive from Dext Prepare step
- In ApprovalMax, the Dext service has been disconnected
- In Dext, the integration with ApprovalMax has been disabled
- In Dext, the integration is established with a Xero Organisation, not with ApprovalMax for Xero
In case you experience the connection between Dext and ApprovalMax not working as expected, the information in this article can be helpful for you.
You don't receive documents from Dext:
- In ApprovalMax your trial organisation has expired
- In ApprovalMax the subscription for your organisation is inactive
- In ApprovalMax the Bill workflow is disabled or not configured at all
- In ApprovalMax the Dext service has been disconnected
- In Dext the integration with ApprovalMax has been disabled
- In ApprovalMax Requester is not set up in "Receive from Dext Prepare" step
- You are integrated directly with QuickBooks Online but not with ApprovalMax for QuickBooks Online.
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