Does the uploaded information get backed up? Are there clear procedures in place in case we need to obtain a backup?
you upload in our app is stored in a database in a secure data centre of Microsoft
Azure in Ireland (EU), with a backup site in the Netherlands (EU).
ApprovalMax utilises the built-in Microsoft Azure backup service and performs two types of backups:
- Full backups of all customer data are done daily
- Incremental backups are done every 10 minutes
Backups are stored using the built-in Microsoft Azure data storage.
The recovery of customer data is done using the built-in Microsoft Azure capabilities. In a disaster event, backed up data will be made available to users within 6-12 business hours.
Why do I get an "5015 - Failed to validate signature" error?
Sometimes you might get an email saying that ApprovalMax can't connect to Xero due to the "5015 - Failed to validate signature" error. There is an ongoing technical issue that we currently can't overcome: the Xero connection breaks up if a Purchase ...
Linking back from Xero to ApprovalMax
Once approved in ApprovalMax, Bills and Sales Invoices are pushed back to the “Awaiting Payment” folder in Xero. ApprovalMax assigns backlinks to such requests: If that link gets set by another application, you can specify whether ApprovalMax is to ...
Data Protection and Data Recovery
Data Protection ApprovalMax processes personal data as both a Data Controller and Data Processor, as defined in the Directive and the General Data Protection Regulation (GDPR). We are a Data Controller with regard to the client information we process ...
Do Approvers need access to QuickBooks Online to do approvals?
No, Approvers who authorise Bills and Purchase Orders don't need access to QuickBooks Online in order to approve documents in ApprovalMax — this is one of the core benefits of ApprovalMax.
Do attachments in the comment section get published to Xero?
No, attachments in the comment section are for internal use only and don't get pushed to Xero after approval; the same goes for all the comments.