Does the uploaded information get backed up? Are there clear procedures in place in case we need to obtain a backup?
you upload in our app is stored in a database in a secure data centre of Microsoft
Azure in Ireland (EU), with a backup site in the Netherlands (EU).
ApprovalMax utilises the built-in Microsoft Azure backup service and performs two types of backups:
- Full backups of all customer data are done daily
- Incremental backups are done every 10 minutes
Backups are stored using the built-in Microsoft Azure data storage.
The recovery of customer data is done using the built-in Microsoft Azure capabilities. In a disaster event, backed up data will be made available to users within 6-12 business hours.
For questions related to information security, please refer to our Security Portal.
All payment instrument processing is safely outsourced to a third-party payments provider, who is certified as a PCI Level 1 Service Provider. We don't collect any payment information and, therefore, are not subject to PCI obligations. For questions ...
Linking back from Xero to ApprovalMax
Once approved in ApprovalMax, Bills and Sales Invoices are pushed back to the “Awaiting Payment” folder in Xero. ApprovalMax assigns backlinks to such requests: If that link gets set by another application, you can specify whether ApprovalMax is to ...
Why do I get an "5015 - Failed to validate signature" error?
Sometimes you might get an email saying that ApprovalMax can't connect to Xero due to the "5015 - Failed to validate signature" error. There is an ongoing technical issue that we currently can't overcome: the Xero connection breaks up if a Purchase ...
When does an Organisation's Administrator get notified?
There are some cases where an Organisation's Administrator gets notified, irrespective of the notification settings under My Profile: Rejection according to a safety catch An Organisation's Administrator will be notified if a request is auto-approved ...
We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted. For questions related to information security, please refer to our Security Portal.