Is it possible to change the email address of a user?

There is no direct way to change a user's email address which was used to invite them to ApprovalMax because this email address is tied to the user's identity.

However, the Administrator can use one of the following workarounds:

Solution 1:

1. The Administrator creates for this person a new user account with a different email address and invites them.
2. Once the invitation is accepted, the Administrator removes the old user account - effectively offboarding this user under their previous profile - and specifies a new user account as a replacement. 

Please note: The user who joins under a new email address won't see any old requests.

Solution 2: 

1. The user leaves the old email address in their ApprovalMax profile and - in the settings of their email client - sets up a redirection rule to their new email address.

Please note: The user will have to use their old email address to log in to ApprovalMax.

 

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