How to downgrade/cancel an add-on
When we talk about downgrading an add-on, we refer to modifying an add-on package to a lower allowance.
On the same screen, the Account Owner can also cancel a purchased add-on.
This is how you reduce your add-on package:
- Go to the Subscriptions tab in Billing & Subscriptions:
- From the three-dot menu to the right of that subscription, select "Request a downgrade":
- If you want to reduce your add-on package, select "Reduce add-on package" and click on NEXT:
Find the reason for your decision in the drop-down list and, optionally, add a comment.
Confirm your request by clicking on SEND:
This is how you cancel your add-on:
- Select "Cancel add-on" in the Request A Downgrade pop-up and click on NEXT:
- Select the reason for your decision from the drop-down list and, optionally, add a comment.
Confirm your request by clicking on SEND:
Related Articles
How to downgrade/cancel a subscription
When we talk about downgrading a subscription, we refer to modifying the subscription plan to a lower tier or decreasing the permitted number of Organisations within a specific subscription by the Account Owner. Additionally, on the same screen, the ...How can I add an Organisation to a subscription?
You can add an Organisation to a subscription during the subscription purchase. If you already have a subscription with a space for the new Organisation, just add it to this plan: In the ApprovalMax product interface, click on Billing & Subscriptions ...How can I start a paid subscription?
If you are using a free ApprovalMax trial and want to continue working with your ApprovalMax Organisation, you need to start a paid subscription. This is how you start a paid subscription: To start a paid subscription, please click on "MANAGE" in the ...How can I transfer my subscription?
Account Owners can initiate a subscription transfer to any user (irrespective of that user holding an account or not). A subscription transfer also transfers all Organisations under that subscription. Please note: a transfer cannot be done from a ...How is ApprovalMax licensed?
ApprovalMax is licensed per Organisation for any number of users, requests, and workflows. If you want to use ApprovalMax in connection with your accounting software, please note that each ApprovalMax Organisation corresponds to one particular ...