How can I log in with my alternative method if I lost access to the Authenticator?

How can I log in with my alternative method if I lost access to the Authenticator?

If you've lost access to your Authenticator, you can use the alternative 2FA option for verification: either the code sent to your alternative email address, or the backup codes generated during the initial 2FA setup process.

This is how it works:
  1. Log in to ApprovalMax with your password:

  2. If 2FA is turned on for your account, you will be asked to enter the 2FA code from the Authenticator.
    Click on USE ANOTHER AUTHENTICATOR METHOD if you can't access the Authenticator:

  3. As an alternative option for logging in you can use either the previously generated backup codes, or the preset alternative email address.
    1. Login with your alternative email address:
      1. Select "Alternative email address" and click on PROCEED:
      2. The code will be sent to the alternative email address which you specified during the 2FA setup:

      3. Copy this code and paste it into the Verification Code field, then click on CONFIRM:

    2. Login with a backup code:
      1. Select "Backup code" as the alternative option and click on PROCEED:
      2. Open your backup codes, copy-paste one which hasn't already been used into the Backup Code field, then click on CONFIRM:
After a successful login it is recommended to reset your 2FA to regain access to the Authenticator.


    • Related Articles

    • How to reset 2FA if I've lost/changed my device with the authenticator application?

      To reset 2FA in ApprovalMax if you've lost or changed your device with the authenticator application, follow these steps: 1. Utilize the alternative 2FA option for verification: Use either the code sent to the alternative email address or the backup ...

    • How alternative rules in the approval matrix work (NetSuite)

      The approval matrix allows the definition of rules that determine which Approvers will be selected for each particular Bill. Conditions are set based on the master data received from NetSuite: Vendors, Items, Accounts, etc. This is how you add an ...

    • How alternative rules in the approval matrix work (Cin7 Core)

      The approval matrix allows the definition of rules that determine which Approvers will be selected for each particular Purchase Order. Conditions are set based on the master data received from Cin7 Core: Vendors, Items, Accounts, etc. This is how you ...

    • Who needs access to Cin7 Core?

      The person who will connect ApprovalMax to Cin7 Core needs full access to Cin7 Core. Requesters* who create Purchase Orders in Cin7 Core need access to Cin7 Core. * Unfortunately, ApprovalMax is not aware of who creates particular Purchase Orders in ...

    • Do Approvers need access to Cin7 Core to do approvals?

      No, Approvers who authorise Purchase Orders don't need access to Cin7 Core in order to approve them in ApprovalMax — this is one of the core benefits of ApprovalMax. Please also see who needs to have access to Cin7 Core.