In the Practice Staff section, the Account Owner/Account Manager can only view a user’s certification status and download their certificate if the user has accepted an invitation:
![](https://support.approvalmax.com/galleryDocuments/edbsn25a380c50124ee71eeab56355e568eecc252c42db02df748d39e9d6cbc36030f9d6357afb2bf64b839e74a840517cf12?inline=true)
If a user has not yet completed certification, you can invite them to do so by clicking on SEND INVITATION.
This is how the information about certification is displayed in a user's profile:
- In a web browser (with the option to download the certificate):
![](https://support.approvalmax.com/galleryDocuments/edbsn512cec851886fd2a68eb80b0806607e85301948c9e1694775fb048282417e1a20ad38b535b7cd50d3427a9a0da6c1999?inline=true)
- On mobile devices, you'll see a label indicating that the certification has been successfully completed.