ApprovalMax keeps getting disconnected from NetSuite
Once in a while your Organisation might get disconnected from NetSuite.
This could be due to a variety of reasons, but can usually be resolved by connecting to NetSuite again.
In order to reconnect to NetSuite, click on the menu icon ( ) at the top left-hand corner of the screen. Select your Organisation and go to Approval Workflows or the Organisation Settings and Connection page under Workflows and Settings, then click on the RECONNECT button:
Enter the API keys used during a connection.
If you tried this but are still having difficulties reconnecting to your NetSuite organisation, please get in touch
with our Customer Support Team. We're happy to troubleshoot further.
Why is the accountant not getting notified? (NetSuite)
All Bills pulled to ApprovalMax from NetSuite are created on behalf of a user called NetSuite Requester. This user is notified about all key events: approvals, rejections, comments. A common reason for the NetSuite Requester to not get any ...
Does ApprovalMax support NetSuite SSO?
Currently, NetSuite SSO is not supported. However, we do have this planned. Though, at the moment, we cannot commit to any timeframe.
How to pull Bills from NetSuite
It is possible to configure ApprovalMax in a way that it pulls all Bills in the Pending Approval status from NetSuite and starts the respective approval workflow for them. In order to do so, go to the Bill Approval workflow, click on the Add ...
How does the approval of NetSuite Bills work?
ApprovalMax enables multi-step approval workflows for NetSuite Bills. This is how it works: Bills are created in NetSuite in the Pending Approval status. ApprovalMax pulls these Bills including all relevant details and starts the multi-step approval ...
Why do I still see approved Bills in the Pending Approval list in NetSuite?
ApprovalMax pushes only fully authorised Invoices (i.e., all assigned Approvers have approved) to NetSuite. Once an Invoice has been fully approved, it has the "Approved" watermark and the approval audit report attached. You'll be able to open it in ...