ApprovalMax keeps getting disconnected from NetSuite

ApprovalMax keeps getting disconnected from NetSuite

Once in a while your Organisation might get disconnected from NetSuite. 
This could be due to a variety of reasons, but can usually be resolved by connecting to NetSuite again. 
In order to reconnect to NetSuite, click on the menu icon ( ) at the top left-hand corner of the screen. Select your Organisation and go to Approval Workflows or the Organisation Settings and Connection page under Workflows and Settings, then click on the RECONNECT button:

Enter the API keys used during a connection.

If you tried this but are still having difficulties reconnecting to your NetSuite organisation, please get in touch with our Customer Support Team. We're happy to troubleshoot further.

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