Billing & Subscription
How long is the grace period?
In case you have difficulties with paying, there is a grace period of 2 weeks after the due date. During this time, you can still settle your ApprovalMax invoice without the late payment impacting your subscription. If no payment is received by the ...
Xero App Store purchase
As one of the purchasing options, ApprovalMax offers billing through the Xero App Store. This means: referral customers, i.e. those who signed up via Xero SSU on the Xero Marketplace (https://apps.xero.com/uk/app/approvalmax), whose billing country ...
Is an OCR tool included in the ApprovalMax subscription plans?
ApprovalMax supports the integration with Dext. However, to be able to use the OCR tool, you'll need to purchase an appropriate plan for Dext: Dext Prepare Pricing | Dext US
How can I transfer my subscription?
Account Owners can initiate a subscription transfer to any user (irrespective of that user holding an account or not). A subscription transfer also transfers all Organisations under that subscription. This feature is available in beta. Please contact ...
How do I know when the trial of All features has ended?
Once the All features trial is over for an Organisation, ApprovalMax will send an automated email to all Administrators of this Organisation reminding them that the All features trial has expired. For those Administrators who are also the Account ...
Video: Advanced plan overview
ApprovalMax product walk-through: ApprovalMax Advanced plan overview https://www.youtube.com/watch?v=ABbCRs--fmo
Troubleshooting: I've bought a subscription, why don't I see an option to add my Organisation to this subscription?
There are several reasons for why the system doesn't give you an option to select your subscription when trying to add an Organisation to it: The subscription you bought is not for the correct product (you have a Xero-connected Organisation but ...
Can an email address used for the registration be deleted in ApprovalMax?
It is possible to offboard a user from an Organisation. However, it's not possible to fully delete a user profile in ApprovalMax.
How can I upgrade one or several of my Organisations to the Advanced/Premium plan?
If you have tried our Advanced/Premium plan and decided to keep using it with some of your Organisations, you need to do the following: Buy a new subscription. Open under Billing & Subscriptions the Subscriptions tab and click on "ADD A ...
Where can I find my invoices?
An Account Owner can download invoices on the Billing and Subscription page, under the Subscription tab: Besides, invoices are sent to the billing email address specified by the Account Owner in the billing address section.
How to upgrade your subscription?
If you want to upgrade your subscription (change the plan, increase the number of Organisations, switch to yearly billing), open the “Subscriptions” tab on the Billing & Subscriptions page: If you then click on “Change the plan”, you’ll see on the ...
Stripe Billing for UK and ZA customers
We recently introduced some changes to the billing methods. When new or existing customers buy a new subscription/upgrade a subscription, they will now get billed by our new payment provider, Stripe. Depending on the billing country, which is ...
Stripe Billing for EU, AU, NZ customers
We recently introduced some changes to the billing methods. When new or existing customers buy a new subscription/upgrade a subscription, they will now get billed by our new payment provider, Stripe. Depending on the billing country, which is ...
When will an Organisation's Administrator/Account Owner get notified about the Advanced features trial?
An Organisation’s Administrator is sent the following messages: The trial period of the Advanced and Premium features has started The trial period of the Advanced and Premium features will end in XX days: (10, 5, 1 days) The trial period of the ...
Can I access the data of the Advanced features after my trial has ended if I decide not to upgrade my plan?
Once the trial period has ended, the main navigation menu keeps all Vendor/Contact approvals in read-only mode. You can access previously created requests that have the status Approved / Rejected / Cancelled. On the Workflows page, all Advanced ...
Can I try All features of Advanced plan only for one of the Organisations covered by my subscription?
The trial period for All features is linked to exactly one Organisation under your subscription (i.e. if your subscription contains 5 Organisations, you can start an All features trial period only for one of these Organisations and this trial period ...
How do I know when the trial of All features has ended?
Once the All features trial is over for an Organisation, ApprovalMax will send an automated email to all Administrators of this Organisation reminding them that the All features trial has expired. For those Administrators who are also the Account ...
How do I know that All features are now available for my Organisation?
When All features are activated for an Organisation, we send an automated email to all Administrators of this Organisation telling them that All features have been enabled by a particular user. In the Billing & Subscriptions area, the status field ...
Can I try selected features from the Advanced/Premium plan when I'm on a paid Standard plan?
No, this is not possible. Every All feature gets switched on, we do not provide per-feature trials.
Can I try features from the Advanced/Premium plan when I'm on a paid Standard plan?
Yes, this is possible. All Administrators of Organisations under non-Partner subscriptions on a paid Standard plan can try All features for a free 14-day trial period. To start a free 14-day trial period, click on the “TRY NOW” button in the main ...
How can an Organisation's Administrator request the transfer of an Organisation?
ApprovalMax does support the transfer of Organisations to another account. There are two ways to move Organisations between accounts: An Account Owner can start the transfer of Organisations that belong to their account. An Organisation's ...
How can an Account Owner transfer Organisations to another account?
ApprovalMax does support the transfer of Organisations to another account. There are two ways to move Organisations between accounts: An Account Owner can start the transfer of Organisations that belong to their account. An Organisation's ...
Troubleshooting: Why can I not select a Standard plan while trying to start a paid subscription?
The reason you can't select a Standard/Advanced plan during a purchase (while Premium plan is available) is that your Organisation is not connected to the accounting system (Xero or QuickBooks Online). So, do open the Organisation page and connect ...
The NFP application process
ApprovalMax offers a 20% discount to eligible not-for-profit organisations like churches, charities, schools, sports associations and others. To request the NFP status for your ApprovalMax Organisation, log into your ApprovalMax account and click on ...
Do I have to purchase a subscription when I want to add a new client?
You can add another client even without buying a subscription right away because you have a 14-day free trial. So, when you add your client's Organisation, you have 14 days to work on the workflows, and make sure that everything is set up correctly ...
Video: How to manage Billing & Subscriptions
ApprovalMax product walk-through: how to manage Billing & Subscriptions https://www.youtube.com/watch?v=BEB64CuIGbc
How can I start a paid subscription?
If you are using a free ApprovalMax trial and want to continue working with your ApprovalMax Organisation, you need to start a paid subscription. This is how you start a paid subscription: To start a paid subscription, please click on "MANAGE" in the ...
How can I offboard an Organisation?
Organisation retirement As time goes by, it might be required to offboard particular Organisations while keeping others live in ApprovalMax. For this purpose, ApprovalMax allows the retirement of Organisations. A retired Organisation will be moved ...
How to downgrade a subscription?
This is how you can reduce the number of allowed Organisations in a particular subscription: Go to the Subscriptions tab in "Billing & Subscriptions". Click on the "three dots" menu to the right of that subscription. Click on "Request a downgrade". ...
How can I cancel my subscription?
In order to cancel a subscription, please contact sales@approvalmax.com. Please note: all Organisations under a cancelled subscription will be automatically retired. If you want to cancel a subscription only for some of your Organisations under that ...
How can I transfer my account?
Account Owners can initiate an account transfer to any user (irrespective of that user holding an account or not). This feature is available in beta. Please contact the ApprovalMax Operations team if you’d be interested in giving it a try. An ...
How can I transfer an Organisation to another subscription?
Organisations can be moved between subscriptions as long as the subscriptions are compatible. This means, for example, that an Organisation with stand-alone workflows can only be transferred to a subscription under a Premium plan but not to a ...
How can I onboard a new Organisation?
First, create a new Organisation: Navigate to the main menu in the upper left-hand corner and click on "+ Add an Organisation" in Organisation selection section: Or, alternatively, if you have an account, click on your Avatar icon in the top ...
How can I change the payment method?
Your payment method needs to be updated if there is a problem with the current one or, for example, if your credit card details have been changed. This is how you change the payment method: In the ApprovalMax product interface, click on "Billing & ...
How can I change a billing address?
Billing details don’t have to be the same as the account owner’s details, and can be different for each ApprovalMax subscription. This is how you change a billing address: In the ApprovalMax product interface, click on "Billing & Subscriptions" under ...
Can I have multiple subscriptions?
It's possible to have any number of subscriptions under the same ApprovalMax account. Each subscription is independent in terms of: Number of Organisations Billing cycle and related invoices Payment method ApprovalMax plan and other details ...
Will I be charged GST / VAT / Consumption Tax?
ApprovalMax utilizes a 3rd party services for the subscription billing. Our service providers are Stripe and 2Checkout (https://www.2checkout.com/). For customers in EU, AU, NZ regions ApprovalMax Germany will be handling tax for the purchases. For ...
Can I pay yearly/monthly?
You can pay for your ApprovalMax subscription either annually or monthly. Paying annually saves 17% compared to 12 monthly payments. Just make sure to select the "Annual" billing cycle when buying a new subscription and the discount will be applied ...
What payment methods are available?
We offer the following payment methods for purchasing a subscription powered by Stripe: For customers in UK we offer: Bacs Direct Debit Visa Mastercard American express For customer in EU we offer: SEPA Direct Debit Visa Mastercard American Express ...
Are there volume discounts available?
Yes, we do offer volume-based discounts which is good news for multi-entity organisations implementing ApprovalMax. Since ApprovalMax is licensed on a per-Organisation basis (for details please refer to How ApprovalMax is licensed), the volume ...
Next page