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How to specify instructions for Expense Claim Requesters

Administrators can add a custom message that is shown to Requesters each time they create an Expense Claim request. This is a useful way to communicate your Organisation's expense policy, remind Requesters of required information, or provide guidance on completing a claim correctly.

Setting up instructions for Requesters

  • In the main menu, find your Organisation and open the Approval workflows page under Workflows and settings.

  • Click on the Expense Claim workflow.

  • Click the Gear icon at the top of the workflow.

  • Under the General tab, scroll down to the Instruction for requesters section.

  • Type your message in the text field. The message supports rich text formatting, including bold, italic, and lists.

  • If you do not want to display any instructions, leave the field blank.

  • When you are done, click Save changes, then activate/update the workflow to apply.

  • Once applied, all Requesters will see the instructions at the top of the request form each time they create a new Expense Claim request.

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