If you encounter issues with your ApprovalMax subscription payment, we offer a 2-week grace period to resolve the issue without losing access to your account.
What happens during the grace period:
Uninterrupted Service: All ApprovalMax services, workflows, and automated processes continue to function normally.
Automatic Recovery: Once your payment is successfully processed within these two weeks, your subscription automatically reverts to Active status. No further action is required on your part.
Notifications: To ensure you stay informed, both the Account Owner and the Billing Contact are notified when the grace period begins.
If payment is not received by the end of the 14-day window, the subscription will expire.
When a subscription expires:
The Organisation under the expired subscription will be deactivated.
You will still be able to access your data, but the Organisation will be restricted to Read-Only mode.
As the deadline approaches, Administrators and the Account Owner will receive a final notification that the subscription is about to expire.