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How often is data synced with ApprovalMax?

The sync frequency between ApprovalMax and your connected accounting platform depends on the connected platform and the type of data.

Updated over a month ago

Xero

Pulling new documents and pushing back approval decisions

ApprovalMax pulls new documents created in Xero once every hour. However, due to Xero API limitations, it’s not possible to get them right after they’ve been created.

You can initiate manual synchronisation though by clicking on the Refresh Requests List icon in the top right-hand corner in any request list. This opens a pop-up window, which allows you to initiate the data synchronisation for all your Xero Organisations and displays information about the last synchronisation for each data type.

Once a Bill/Invoice/Purchase Order has been approved in ApprovalMax, its status in Xero changes to Authorised immediately. If a Bill/Invoice/Purchase Order has been rejected in ApprovalMax, its status in Xero changes to Draft immediately.

Synchronisation of related data such as Contacts/Accounts/Themes etc.

ApprovalMax pulls related Xero data once every two hours.

To speed up this process, the Organisation Administrator can force the synchronisation manually. To do so, open Organisation settings and connections, click on the icon and then on SYNC NOW next to Contacts, for example.

You can also force the synchronisation of other data, such as Tracking Categories, Accounts, Themes, etc. by clicking on SYNC NOW in the respective line.

Troubleshooting

If some Xero data doesn’t appear in ApprovalMax:

  • Sync the relevant data manually

  • Open the document in Xero and click on SAVE

  • In ApprovalMax, click on the Refresh icon in the top right-hand corner of the screen to reload the request:

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QuickBooks Online

Pulling new documents and pushing back approval decisions

ApprovalMax pulls new documents created in QuickBooks Online once every hour.

You can initiate manual synchronisation though by clicking on the Refresh Requests List icon in the top right-hand corner in any request list.

This opens a pop-up window, which allows you to initiate the data synchronisation for all your QuickBooks Online Organisations and displays information about the last synchronisation for each data type.

Synchronisation of related data such as Contacts/Accounts/Themes etc.

ApprovalMax pulls related QuickBooks Online data once every two hours.

To speed up this process, the Organisation Administrator can force the synchronisation manually. To do so, open Organisation settings and connections, click on the icon and then on SYNC NOW next to Accounts, for example.

You can also force the synchronisation of other data, such as Class, Company Info, Customers, etc. by clicking on SYNC NOW in the respective line.

NetSuite

Pulling new documents and pushing back approval decisions

ApprovalMax pulls new documents created in NetSuite once every hour.

You can initiate manual synchronisation though by clicking on the Refresh Requests List icon in the top right-hand corner in any request list.

This opens a pop-up window, which allows you to initiate the data synchronisation for all your NetSuite subsidiaries and displays information about the last synchronisation for each data type.

Synchronisation of related data such as Contacts/Accounts/Themes etc.

ApprovalMax pulls related NetSuite data once every two hours.

To speed up this process, the Organisation Administrator can force the synchronisation manually. To do so, open Organisation settings and connections, click on the icon and then on SYNC NOW next to Account, for example.

You can also force the synchronisation of other data, such as Classification, Currency, Customer, etc. by clicking on SYNC NOW in the respective line.


Dext

Pulling new Documents

ApprovalMax pulls all new cost items captured by Dext and published as Awaiting Approval immediately. All documents Dext pushes to ApprovalMax start going through the predefined Bill workflow straight away.

The synchronisation of changes

Once every 24 hours, Dext pushes to ApprovalMax any changes that have been made to documents, such as:

  • Accounts (GL codes)

  • Contacts

  • Tax rates

  • Bank accounts

  • Tracking options (names and values)

To speed up this process, the Organisation Administrator can force the synchronisation manually in Dext. To do so, click on the Reload button in the Suppliers tab or on Reload all lists in the Lists tab.

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