Feel free to contact us during your trial or subscription period; our Customer Support team will be happy to help.
When signing up for an ApprovalMax Trial, you’ll get placed on the Other Support service plan. Once you purchase a Standard/Advanced plan, you’ll automatically have access to our Basic Support service.
The approved Partner status or buying a Premium plan entitles you to Priority Support, which includes wider support options indicated in the table below.
For questions about subscriptions or pricing, see How to contact Sales.
Also, you can find the answers to common questions, consult best practices, and learn more about our software at any time in our public Knowledge Base.
Option | Other* | Basic support | Priority support** |
Programme entitlement, limitations and costs |
| Subscription period | Subscription period |
Eligible roles | Any user | Only Account owner and Admin roles | Only Account owner and Admin roles |
Channels | Chat (via chat bubble in the web app or Help Centre) Email: [email protected] | Chat (via chat bubble in the web app or Help Centre), with escalation to a human Support agent
Email: [email protected] | Chat (via chat bubble in the web app or Help Centre), with escalation to a human Support agent Email: [email protected] |
Hours of support | 24 hours 5 business days a week | 24 hours 5 business days a week | 24 hours 5 business days a week |
First response time | Not established | 6 hours | 2 hours |
* Any emails not sent via the Contact Support form, including requests from trial customers, will receive Other Support services.
** Priority Service level can be guaranteed only if the ticket is submitted via chat or the designated support email addresses.
*** The option to schedule a Zoom call depends on the team member's availability.