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How to set up a default email to the customer

Updated over 2 months ago

ApprovalMax supports setting up a default email to the customer for Xero-connected Organisations on paid subscriptions.


This is how it works:

  • In the main menu, select the Organisation and open Approval workflows under Workflows and settings.

  • Open the Quote workflow.

  • Click on the Gear icon and scroll down to the EMAIL TO THE CUSTOMER SETTINGS:



​In the Email to the Client settings section, you can:

  1. Enable/disable this option:

  • Enabled (the default Email to the Customer block in Quotes is enabled; however, the checkbox for “Email approved Quotes automatically to the Customer” is not ticked automatically)

  • Enabled and checked (with this option, the default Email to the Customer block is enabled in Quotes and the checkbox “Email approved Quotes automatically to the Customer” is ticked automatically)

  • Disabled (the Email to the Customer block is hidden in Quotes)


    ​2. Set up a default CC email address

    Multiple email addresses can be added in the CC section; each email address can be removed in Quotes individually:



3. Set up a default email template


There are limitations to the length of a Quote's email subject and body:

  • Subject - 998 characters

  • Body - 4,000 characters

When finished, save your changes and update the workflow.



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