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Why does the link to a Xero Batch Payment in Xero state that it's been deleted when it was approved in ApprovalMax?

Updated over 2 months ago

There are two possible reasons for why Xero Batch Payments created and approved in ApprovalMax are shown as Deleted in Xero:

  1. The Xero Batch Payment was removed in Xero after its approval

  2. The Xero Batch Payment was changed in Xero after its approval

Unfortunately, when you change a Xero Batch Payment in Xero, Xero marks that Xero Batch Payment as Deleted and recreates it as a new one with the changes applied:



ApprovalMax has no way of getting a link to that new document, so cannot update the original one in ApprovalMax.

The system considers a changed document to be a new document and such documents are not synced to ApprovalMax.

You can find modified Xero Batch Payments in the list of Account Transactions in Xero:



​Such Xero Batch Payments will be cancelled* in ApprovalMax, which is recorded in the audit trail:



The Xero Batch Payment Requester / Organisation Administrator gets notified about this by email.




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