As the Organisation Administrator you can use the option of forcing an approval or rejection for any open approval request.
Please note: Selecting "Force Approval" finalises the request and sends it to the GL. This action cannot be reversed.
There are two things to keep in mind when thinking about forcing a decision:
You must be an Administrator for the relevant ApprovalMax Organisation
The approval request must be pending (i.e. not Approved / Rejected or Cancelled)
If both are true for a particular approval request, you can force its approval or rejection.
Case 1
If you are an Approver in the current step, you will see the standard Approve and Reject buttons. Next to them is a small button with a Lightning Bolt icon. Click on it to force the approval / rejection of the entire request, regardless of the following steps.
Case 2
If you are not an Approver in the current step and the request is still open, you’ll see a large FORCE DECISION button.
Case 3
If you already approved the current request but it is not yet closed, you can still force your decision and thereby close the request. Use the large FORCE DECISION button next to the info button APPROVED BY ME.
Do leave a comment: for the audit trail and to explain your decision to the other Approvers.
When you do a Force Approval / Rejection, a pop-up for leaving a comment will appear. This will find its way into the audit trail and prevent any future guesswork regarding the reason for doing so.